RETURN POLICY

In consideration to the health and safety of our customers, we do not accept returns or exchanges of opened and used extensions. Human hair extensions are a hygienic product by law, and our return policy reflects the delicate nature of our product.

Mistake on your order? Please e-mail us within 2 hours of ordering to modify or cancel your order. If you wish to receive a refund, a 5% restocking fee applies, if you wish your order refunded onto a form of a gift-card you will receive the entire amount paid onto that gift-card to use for a future purchase. If you reach out to us after this time frame your order will be fulfilled as placed, and refunded in the form of a gift-card. If you need to return a part of your order for an exchange the shipping cost will be your responsibility. We only accept exchanges of packs of hair that have been unopened and only within 5 business days from receiving your order. 

If you have any concerns about the product you received please reach out to us by email at hello@thykk.hair