RETURN POLICY

In consideration to the health and safety of our customers, we do not accept returns or exchanges of opened and used extensions. Human hair extensions are a hygienic product by law, and our return policy reflects the delicate nature of our product.

Mistake on your order? Please e-mail us within 60 minutes of ordering to modify or cancel your order. If you reach out to us after this time frame your order will be fulfilled as placed, and refunded in the form of a gift-card. If you need to return a part of your order for an exchange the shipping cost will be your responsibility. We only accept exchanges of packs of hair that have been unopened and only within 10 business days from receiving your order.

If you have any concerns about the product you received please reach out to us by email at hello@thykk.hair